FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
Do you ship nationwide?
Do you ship nationwide?
Absolutely, we offer nationwide shipping throughout Ghana. Please note that shipping fees may be applicable and will be included during the checkout process.
How long will it take to receive my order?
How long will it take to receive my order?
The delivery time varies based on your location. Typically, orders processed within Greater Accra will be delivered within 24 hours, while deliveries outside Greater Accra may take between 1 to 3 days. Specific delivery information will be included in your confirmation email.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).